Norns

Privacy Policy

Last updated: February 2025

1. Introduction

At Norns, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our writing platform. Please read this policy carefully. By using Norns, you consent to the data practices described in this policy.

2. Information We Collect

Account Information

When you register for an account, we collect:

  • Email address
  • Display name
  • Password (encrypted)
  • Account preferences and settings

Content You Create

We store all content you create on our platform, including:

  • Books, chapters, and segments
  • Book Bible entries and notes
  • Ghost Writer conversation history
  • Style rules and formatting preferences
  • Export settings and artifacts

Usage Data

We automatically collect certain information when you use the Service:

  • Device and browser information
  • IP address and approximate location
  • Pages visited and features used
  • AI token usage and costs
  • Error logs and performance data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Process your subscription and payments
  • Send you important service updates
  • Respond to your support requests
  • Improve and optimize the Service
  • Prevent fraud and enforce our Terms
  • Track AI usage for billing and attestation purposes

4. Third-Party Services

We work with the following third-party services:

Stripe

We use Stripe for payment processing. When you subscribe to a paid plan, Stripe collects and processes your payment information. Stripe's use of your data is governed by their Privacy Policy.

AI Providers

The Ghost Writer feature uses AI services to provide writing assistance. Your content is transmitted to AI providers solely for generating responses. We do not allow AI providers to use your content for training their models. Conversation data is subject to the AI provider's data retention policies.

Cloud Storage

Your content is stored on secure cloud infrastructure. We use industry-standard encryption for data at rest and in transit.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS) and at rest
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure backup procedures

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Export: Download your content in standard formats (EPUB, PDF, Markdown)
  • Correction: Update or correct your account information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at norns-support@norns.io.

7. Cookies and Tracking

We use essential cookies to:

  • Maintain your authenticated session
  • Remember your preferences
  • Ensure the Service functions properly

We do not use third-party advertising or tracking cookies.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your data within 30 days, except where we are required to retain it for legal or compliance purposes. Backups may be retained for up to 90 days after deletion.

9. Children's Privacy

Norns is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

10. International Users

If you are accessing Norns from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at norns-support@norns.io